Practice Policies


Our clinic uses an appointment system to help reduce waiting times; therefore you will need to make an appointment to see the doctor or the psychologist. Please make a separate appointment for each person attending. We allocate 15 minutes per appointment for the Doctor and 50 minutes for the Psychologist. If you are a new patient, have a number of issues to discuss, or feel you may require longer than 15 minutes with the doctor, please advise the receptionist when making your appointment.

We have a $40 fee for non cancellation of an appointment within 2 hours of the allotted time.

Our clinic has a computerised reminder and recall system in place for preventative health care covering a wide range of health care such as Pap Smears, Immunisations, Diabetes and Asthma reviews and many more. For more information about this, please ask your doctor or the receptionist.

Home Visits

These are available during clinic hours for regular patients of the practice if your condition prevents you from attending the clinic, Please notify the receptionist as early in the day as possible so that the doctor can arrange their time accordingly. For details regarding home visit fees, please ask the receptionist.

After Hours Arrangements

The doctors at Wickham Clinic do not provide after hours care. GP Access After Hours Service. For after hours medical attention that is not an emergency please contact this service on ph: 1300 130 147. A nurse will triage your call and help you to decide what to do next. For emergency treatment, phone the ambulance service on ph: 000, or go to the Accident and Emergency Department of the nearest public hospital.

Fees and Payment

Payment for services is required at the time of the service being provided. We have Eftpos and credit card facilities available for your convenience. If you are experiencing difficulty in paying please speak to the doctor at the time of consultation.
Health Care Card holders and Pensioners are charged a discounted fee on production of their health care card or pension card.
Our consultation fees and home visit fees are displayed in the waiting room and fees for additional services are available from the receptionist. If you are referred to another doctor or specialist, the doctor or receptionist will inform you regarding their fee structure. Pathology, X-Ray and other additional services may also charge a fee for their services.
Workers Compensation and Third Party Insurance fees are higher than standard fees to cover the additional reporting requirements and we ask that patients pay accounts on the day of the consultation and seek reimbursement from their employer or insurer.
With the assistance of Medicare, our practice is able to offer an online patient claiming service. This enables a patient to claim their medicare benefit at our surgery instead of attending a medicare office. If a patient pays for their consultation in full, they can elect to have their medicare benefit paid by electronic funds transfer (EFT) into their nominated bank account. If you would like to know more about this service, please ask the receptionist.

Test Results

Please phone the clinic and our reception staff will advise you if the doctor requires you to have a follow-up appointment. Test result are not given over the phone.

Repeat Prescriptions / Referrals

In the best interests of your health care, our doctors will not issue repeat prescriptions without a consultation. Where a doctor believes it appropriate to make an exception, an administration fee will be charged.

If you wish to have your records sent to another clinic this will attract a $25 administration fee.

Telephoning Doctors/Psychologist

The doctors/psychologist may be contacted by phone during surgery hours. In an emergency, your call will be transferred to the doctor/psychologist, otherwise, leave a message and the doctor/psychologist will contact you when available.

Management of Health Information

This clinic has an effective system in managing patient information. In line with National Privacy Principles, our clinic has a document, commonly named a privacy policy, which clearly sets out our policies on handling personal information, including health information and will be made available to anyone who requests it. Your medical record is a confidential document. It is the policy of this practice to maintain security of your personal health information at all times and to ensure that this information is only available to authorised members of staff.

Concerns / Inquiries / Feedback

We welcome any feedback inquiries or concerns that you have about the practice and ask that you address these to Naomi (Practice Manager), or your Doctor or Psychologist. We are always looking to help improve our service so if you would like to make any suggestion, ask one of our friendly administration staff for a suggestions form in the waiting room and we would appreciate your input. If you have an issue that you feel needs addressing by an outside body please contact The Health Care Complaints Commission (HCCC) ph: 02 9219 7444, or toll free in NSW 1800 043 159, or view their website at Our surgery has a non-smoking policy. We thank you for your cooperation.

Make An Appointment

To make an enquiry please fill out our appointment enquiry form below or phone the clinic direct on (02) 4089 2444. One of our friendly staff will get back to you in office hours.
Please note email enquiries are not for medical advice or clinical requests. If this is an emergency please contact 000 or go to the nearest hospital emergency department.